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Mixbook - Create Photo Books and Scrapbooks Online

Help & Support: Shipping & Returns

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Shipping & Returns

There is a spelling error in my book and I'd like to return it, how do I do this?

We cannot accept returns on books with spelling errors. We ask that you carefully proofread all books before submitting an order.

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I am not fully satisfied with my book, where can I send it back?

In most cases, we ask that you take digital photos of the quality issues and email us at support@mixbook.com to clearly explain what you were not satisfied with. We can verify through the photos whether a reprint is required, so we do not require that the book is sent back. In some cases we may request to have the book sent back so we can review it.

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Can I return a book if I don't want it?

Due to the custom nature of our products we are unable to accept returns. If you are dissatisfied with your book, please contact us and we'll do our best to make it right.

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What do I do about a printing error or damage to my book?

If there is an error in printing or binding that was made by Mixbook, contact us and we'll do our best to make it right. Please include details of what the error was and which page it was located on.

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